This course is designed to provide a comprehensive understanding of the structure of the shelter system in Toronto. This self-paced course will explore all aspects of the Shelter Standards, with a focus on common issues faced by individuals working with, or within, the shelter system.

Throughout the course, students will be introduced to various topics such as service delivery, client responsibilities, access requests, customer service, basic needs, case management, support and services, health and safety issues, and administration practices. By the end of the course, students will have a thorough understanding of the shelter system and the important role it plays in the community.

The course takes approximately six hours to complete, and students must fulfill all course requirements within 30 days of enrollment to obtain proof of completion. Whether you are a newcomer to the sector or looking to expand your knowledge and skills, the Shelter Standards course is an excellent opportunity to enhance your understanding of the shelter system and make a positive impact in the lives of those in need.

Career options:  This course is ideal for anyone who is interested in working with individuals experiencing homelessness or who is currently working within the shelter system. Possible career options include shelter workers, social workers, case managers, community outreach workers, and other roles within the non-profit and social services sector.